Welcome New Member: Finger Lakes Performing Provider System

We are pleased to welcome Finger Lakes Performing Provider System to the Workforce Diversity Network!

About Finger Lakes Performing Provider System

The Finger Lakes Performing Provider System (FLPPS) is a partnership comprised of 19 hospitals, 6,700 healthcare providers and more than 600 healthcare and community-based organizations in a 13 county region (Allegany, Cayuga, Chemung, Genesee, Livingston, Monroe, Ontario, Orleans, Seneca, Steuben, Wayne, Wyoming and Yates counties).

FLPPS is divided into five geographic sub-regions, termed Naturally Occurring Care Networks (NOCN). These Networks represent the full continuum of care and organizational leadership within a shared geographic service area.  Each NOCN is led by a participant workgroup that represents the healthcare providers and community based organizations in their area. 

The FLPPS Partnership includes a diversity of healthcare and community-based providers including:

  • Hospitals
  • Primary Care Physicians (PCP) / Pediatricians
  • Federally Qualified Health Centers (FQHC)
  • Health Home/Care Management organizations
  • Community-Based Organizations (CBO)
  • Behavioral Health organizations (Mental Health & Substance Use Disorder)
  • Skilled Nursing Facilities (SNF)
  • Organizations serving individuals with Intellectual & Developmental Disabilities

The FLPPS Central office is the Team that supports the FLPPS Partnership in building an integrated healthcare delivery system (IDS) to better support Medicaid and uninsured populations across the Finger Lakes region. The FLPPS Central office provides Partners with Delivery System Reform Incentive Payment (DSRIP) program implementation support through project management, Information Technology (IT) development and integration, Patient Centered Medical Home (PCMH) preparation, Workforce development, Cultural Competency and Health Literacy guidance and incentive payments.

To create an accountable, coordinated network of care that improves access, quality and efficiency of care for the safety net patient population.


  1. Focus on the Patient
  2. Strong Physician and Provider Leadership 
  3. Accountability, Transparency and Trusting Partnerships 
  4. Adaptability 
  5. Capacity & Capability for Managed Care of a Population 


  1. Improve access to care, quality of care, patient safety and satisfaction, efficiency and cost effectiveness of care delivery.
  2. Improve long-term financial viability of providers within the network.
  3. Provide strong clinical leadership and resources to the network.
  4. Drive advocacy and policy development to improve access to care for the safety net population.
  5. Provide the best practice opportunities and options for physicians/providers who want to care for all patients in a community.  

WDN Statement

What are your areas of interest and expertise related to workforce diversity and inclusion?  Recruiting, hiring and maintaining a diverse workforce reflective of the customers/populations served.

What efforts are you focusing on within your organization to achieve performance based outcomes through diversity and inclusion?  FLPPS is in the process of completing a Cultural Competency and Health Literacy Organizational Assessment to assist in identifying gaps in cultural competency and health literacy practices. We will then develop and implement a plan to address the gaps identified.

What initiatives are you working on outside of your organization to achieve performance based outcomes through diversity and inclusion? FLPPS has developed a strategy to promote culturally competent care that address health literacy within our 13-county region and 600 partner organizations. The strategy includes training for the workforce of our partners focused on cultural competency and health literacy practices and training and technical assistance for our partner organizations that includes a Cultural Competency and Health Literacy Assessment and developing and implementing a cultural competency and health literacy strategic plan for the organization. The goal being to reduce health disparities and improve health outcomes for the vulnerable populations served.

How do you expect membership in the WDN benefit your organization?  Membership in the WDN will assist FLPPS by providing training and other learning opportunities related to diversity and inclusion. The WDN has also established great relationships with organizations in the Rochester community, many of these organizations are FLPPS partner organizations.  These relationships can support FLPPS with the continuous engagement of our partner organizations and the Rochester community as it relates to cultural competency by furthering the education and learning of diversity and inclusion practices.


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