Leslie Aguilar is author of the best-selling Ouch! That Stereotype Hurts and Ouch! Your Silence Hurts video-based training programs.
Leslie Aguilar is the Author of two books and three diversity / inclusion assessment instruments:
- Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World (Walk the Talk Company, 2006)
- Multicultural Customer Service: Providing Outstanding Service Across Cultures (McGraw Hill / Irwin, 1996)
- Diversity Competencies Assessment™
- Scanning the Environment for Diversity-Related Issues and Opportunities
- Diversity Leadership 360°™
Leslie currently develops diversity / inclusion online resources such as:
- Ouch! That Stereotype Hurts Online Learning Experience
- Diversity & Inclusion: It’s Our Business eLearning Series
Leslie served on the National Workplace Diversity Panel – Society for Human Resource Management (SHRM) from 2005 – 2008. She is past-chair of the American Society for Training and Development (ASTD) Central Florida Chapter Diversity Council. Leslie has facilitated hundreds of workshops on diversity & inclusion, cross-cultural communication, multicultural customer service, and cultural competence over the last 20 years.
Prior to forming her own consulting group in 1992, Leslie worked fifteen years with The Disney Company in Guest Relations, The Disney University, and Disneyland Paris. She developed learning programs for new projects such as Disney Vacation Club sales team training, new employee orientation at Disneyland Paris, and the orientation / counterpart program for Disneyland Parisexecutives and managers training in the U.S. for up to six months.
Leslie holds a Bachelor of Arts degree in Foreign Language. She was educated at the University of Valencia, Spain; the North American Cultural Institute, Guadalajara, Mexico; the University of Paris IV (Sorbonne), France; and Stetson University, Florida. She also studied at the University of Geneva, Switzerland, as a Rotary International Scholar.
Founder, CEO and Principal Consultant Diversity & Inclusion Center
Diversity & Inclusion Center
P.O. Box 704 Jefferson City, Tennessee 37760, United States
This is the second article in a two-part series. The first, Language Competence – The Forgotten Twin, explored the impact of language diversity in the workplace and society, defined Linguistic Competence (also called Language Competence), and examined why it is important to have a strategic plan. Read more
Look closely at most organizations’ diversity and inclusion strategies; there is something missing. Cultural competence probably has a place on the agenda, yet its fraternal twin – language competence – is often overlooked, lost, forgotten or placed in the parking lot. Culture and language go hand in hand. If “demographics are destiny,” then language competence represents an organizational necessity and strategic advantage. Read more
Someone recently said to me that he didn't bother speaking up against stereotypes and demeaning jokes or comments, because these were "little things." That got me thinking about why the little things matter…Microinequities — That’s the big term for these “little things” which many choose to ignore. The problem is that even small things — subtle slights, jokes, and stereotypes — don’t just disappear. They can affect the “victim,” building up over time and chipping away at self-esteem or reputation. Read more
Why do we sometimes stand by silently when we witness something we feel is wrong? What separates passive bystanders from those who get involved? Psychologists have been seeking these answers for over four decades. In 1964, Kitty Genovese was brutally murdered outside of her apartment in Queens, NY. Thirty-eight people heard or saw the crime. Not one phoned the police or intervened in any way. The seemingly apathetic bystanders prompted psychologists to delve into the minds of individuals who witness a dangerous situation yet fail to act. Read more
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